Manggahan, Pasig City (MCRS HQ) – Innove’s Globelines had disconnected it Broadband connection in my home as of 11:45AM today. At 3:00PM today, I had confirmed that Globelines had done a Full Disconnection of services. Last Friday, their instruction was to disconnect the Landline that has been providing “No Dial Tone” service since the previous Monday. Included in those instructions were, “RETAIN BROADBAND.”
From Last Thursday until Last Monday, there were intermittent Broadband outages that lasted only a few minutes. Yesterday, there were no internet problems.
Starting at 9:30AM this morning, the Broadband internet went down… It went up 22 minutes later, and then went down 30 minutes later for two minutes, then it went up for 10 minutes, and several more ups and downs, and then, finally, at 11:45AM, the DSL light remained Off… It no longer blinked. Again, I started calling 919-8888 again to hear more lies from the Globelines call center agents.
My wife called, too, and heard the same lies I heard from an earlier call.
Using Service Engineering equipment, I had confirmed the Physical Line no longer had any Physical Connection to Globelines Imelda Ave facility. In fact, I had confirmed that the Physical Line is properly connected to the outside pole but nothing was detected on the other end, confirmed the Broadband service was fully disconnected. I called 919-8888 to demand my Broadband service to be re-activated, but they said they are only filing a report, which is a typical lie from Globelines call center agents. And as usual, a member of management remains unavailable. I advised them that I am going to the Globelines office in SM Megamall, AGAIN, to report the outage issue.
Overall, Globelines service performance has degraded since they did a retrenchment in June 2008. A retrenchment is a massive lay off of employees. This results in esculating problems, in which I’m not the only Globelines customer that’s having similar, if not the same, problems. It is projected that over 90% of the calls to 919-8888 are complaint calls, in which the call center agents are quick to BLAME THE CUSTOMER, rather than fix the problem.
Over the past 14 days, the problems experienced has esculated, daily, resulting in complete customer dissatisfaction. As promised to Globelines, the MirandaSoft Report will have the full details to be available to anyone, including other media agencies.
This is all for now. Have a nice day everybody!
Marcos
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